BCBSTX Group Late Payment

Send this to the client if the group appears on the BCBSTX late payment list.

Subject

Urgent: Past Due Payment – Action Needed to Avoid Coverage Lapse

Body

Dear [Client Name],

We received a notice from Blue Cross Blue Shield of Texas (BCBSTX) that your group’s payment is past due. We want to make sure your valuable coverage remains active and is not at risk of cancellation.

If you have not yet made your payment, please log in at www.bcbstx.com to make a payment online. For your convenience, I’ve attached the Blue Access for Employers (BAE) guide with step-by-step instructions for navigating the online bill payment system.

Here are the details:

• Current amount due: [Amount] (includes the upcoming premium)

• Past due balance: [Amount]

• Deadline: The past due amount must be posted as soon as possible to prevent any interruption in coverage.

I’ve also attached your Bill History report, which shows your payment history and the amounts currently due.

If you’ve already submitted your payment, are having trouble logging in, or need additional assistance, please let me know so we can help ensure your account stays current.

Thank you for your prompt attention to this matter, and we appreciate your business!

Best regards,
[Your Name]
[Your Contact Information]

Attachments

(Attach a copy of the late payment letter from BCBSTX)